SSD Not Detected: Laptop Data Recovered After a Controller Fault

1 The problem

The laptop stopped booting one morning and the SSD did not appear in the BIOS. The owner had no recent backup of the project files stored on it.

2 What we found

Power and connections were normal, but the SSD controller was not responding to normal commands. This pointed to a firmware-level fault rather than damaged memory chips.

3 How we recovered it

1. 1Free evaluation and written estimate
2. 2SSD placed into a safe diagnostic mode with specialist tools
3. 3Controlled read of the memory and translation tables
4. 4Data cloned onto a healthy drive
5. 5Files checked and delivered on a new drive

4 The result

The project folders and documents were recovered in full and the customer restored them onto a fresh laptop the same week.