DATA RECOVERY DOCTOR Clone - Professional Services

Software Refund Policy

At DATA RECOVERY DOCTOR, we value our customers and strive to provide high-quality software solutions. Due to the nature of digital products, our refund policy is designed to be fair and transparent. Please read below to understand the eligibility and process for refunds.

1. Eligibility for Refund

We offer a 30-day money-back guarantee for most of our perpetual software licenses. You may be eligible for a refund if:

The software has a critical technical issue that our support team cannot resolve.
You incidentally purchased the wrong product and wish to purchase the correct one (differential refund/exchange).
The product purchased does not match the description provided on our website.

2. Non-Refundable Scenarios

Refunds are generally NOT granted in the following situations:

You changed your mind after the purchase.
You did not use the "Try Before Buy" (Trial) version to verify file previews before purchase.
The issue is due to your inability to operate the software or lack of technical know-how.
The purchase was made more than 30 days ago.
Software purchased from unauthorized 3rd party resellers.

3. Trial / Demo Responsibility

DATA RECOVERY DOCTOR provides free trial versions for most of data recovery and repair software. We strongly recommend that all customers download, install, and test the trial version of any software before making a purchase. The trial version allows you to scan and preview recoverable data to ensure the software meets your needs.

4. Subscription & Renewal Refunds

For subscription-based products, you may cancel your subscription at any time to prevent future billing. Refunds for partial subscription periods are typically not provided unless required by applicable law. Auto-renewals can be disabled from your account settings or by contacting our support team prior to the renewal date.

5. Refund Request Process

To request a refund, please contact our support team with the following details:

Order Reference Number
Date of Purchase
Reason for refund request
Screenshots/Logs of the error (if applicable)

6. Refund Processing Timeline

Once your refund request is approved, we will initiate the refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

7. Contact for Refund Queries

If you have any further questions about our refund policy, please reach out to us at info24@gmail.com or call our support line.